FAQs
OE HOME GLOBAL LLC - FAQs
Q: Is OE HOME GLOBAL LLC based in the U.S.?
A: We are a U.S.-registered furniture retailer with inventory stocked in the United States, serving customers nationwide.
Q: Do you have physical inventory in the USA?
A: Yes, most of our furniture is in-stock in U.S. warehouses for fast shipping.
Q: Which states do you deliver to?
A: We ship to the contiguous 48 United States; additional fees may apply to Alaska, Hawaii, and remote areas.
Q: How long does delivery take?
A: For most in-stock items, orders ship from our US warehouses within 1–3 business days, and typical delivery takes 3–7 business days after shipping. In total, you can expect your furniture to arrive in about 4–10 business days from your order date. Larger or white-glove delivery orders may take an extra 1–3 business days for scheduling.
Q: Do you offer white-glove delivery?
A: Yes, we offer optional white-glove service including inside delivery, assembly, and packaging removal.
Q: What payment methods do you accept? A
: We accept Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay installment plans.
Q: Is financing available?
A: Yes, you can apply for interest-free or low-interest financing at checkout through our partner providers.
Q: How do I track my order?
A: Once shipped, you’ll get a tracking link via email; you can also log into your Shopify account to view status.
Q: Can I cancel or change my order?
A: You may cancel or modify orders within 24 hours of placement; after that, changes are subject to approval.
Q: What if my furniture arrives damaged?
A: Contact us within 48 hours with photos of damage and packaging; we will arrange replacement or full refund at no cost.
Q: What is your return policy?
A: Unused, unassembled items can be returned within 30 days of delivery; a restocking fee and return shipping may apply.
Q: Are custom or made-to-order items returnable?
A: No, custom, personalized, and made-to-order furniture is non-returnable and non-refundable.
Q: Do your products come with a warranty?
A: Most items include a 1-year manufacturer warranty against defects in materials and workmanship.
Q: Are assembly instructions included? A: Yes, clear assembly instructions and hardware are included; some items arrive fully assembled.
Q: Can I see product dimensions before buying?
A: Full dimensions, weight, and material specs are listed on every product page on our Shopify store.
Q: Do you sell replacement parts?
A: We offer limited replacement parts for most items; contact support with your order number to inquire.
Q: How do I clean and maintain my furniture?
A: Care guidelines are included with each order; you can also find care tips on product pages.
Q: Do you offer bulk or wholesale pricing?
A: Yes, we provide wholesale quotes for business clients; email us for volume pricing details.
Q: How can I contact customer support?
A: Reach us via our website chat, email support@oehomeglobal.com, or phone during business hours.
Q: Is my personal and payment info secure?
A: Our Shopify store uses industry-standard SSL encryption to protect all transactions and data.